Shipping Policy
A legal disclaimer
Packing and Shipping done in house. Anything that may cause a delay and or lost package after handoff to carrier does not result in Helios Attire being at fault. We will work with the carrier closely to help prevent these issues.
Shipping Policy
At Helios Clothing, we strive to provide a smooth and reliable shipping experience for all our customers. Below, you will find detailed information regarding our shipping procedures, delivery times, costs, and more.
Processing Time
All orders are typically processed within 1-3 business days. Processing time may vary depending on the product’s availability, order volume, or any special promotions. If there is a delay with your order, we will notify you via email.
Please note:
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Orders are only processed during business days (Monday to Friday, excluding weekends and holidays).
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Orders placed on weekends or holidays will be processed the following business day.
Shipping Costs
We offer Flat rate shipping of $[5] .
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, Helios Clothing is not responsible for any lost, stolen, or damaged packages once they have been handed over to the shipping carrier.
If your order is damaged or lost in transit, please contact the carrier directly to file a claim. We will assist you in any way possible, but the responsibility lies with the carrier for any issues beyond our control.
Return & Exchange Policy
Shipping charges are non-refundable.
You can return your items within 30 days from the date of purchase for a full refund or exchange, provided the following conditions are met:
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Items must be unused, unworn, and unwashed with all original tags still attached.
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Original proof of purchase (receipt or order confirmation email) must be provided.
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Returned items should be in their original condition and packaging to ensure a smooth processing of your return.
Customer Service
If you have any questions regarding your order or need assistance with shipping, please feel free to reach out to us at HeliosAtt@gmail.com Our customer service team is happy to help!